The terms that govern your use of Rezlynx software and services.
Effective from: 1 January 2026In these Terms and Conditions, the following definitions apply:
These Terms and Conditions form a legally binding agreement between you (the Customer) and Rezlynx Group Limited. By placing an order, signing a contract, or accessing the Services, you confirm that you have read, understood, and agreed to these terms.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
These Terms apply to all Rezlynx Group products and services unless a separate written agreement has been executed by both parties, in which case the separate agreement will prevail to the extent of any inconsistency.
Rezlynx Group provides cloud-based hospitality management software, including but not limited to:
We reserve the right to update, modify, or discontinue any feature of the Services at any time, subject to providing reasonable notice to affected Customers.
Rezlynx Group targets 99.5% uptime for its core platform services, excluding scheduled maintenance windows. Scheduled maintenance is communicated to Customers at least 48 hours in advance where possible. Any service level commitments specific to your subscription will be set out in your Order Form or Service Level Agreement.
Subject to payment of applicable fees and compliance with these Terms, Rezlynx Group grants the Customer a non-exclusive, non-transferable, limited licence to access and use the Services during the term of the Agreement, solely for the Customer's internal business operations.
The Customer must not, and must not permit any third party to:
As a Customer of Rezlynx Group, you agree to:
Fees for the Services are set out in your Order Form or as agreed in writing. Unless otherwise stated:
Rezlynx Group reserves the right to suspend access to the Services where payment remains outstanding for more than 30 days after the due date, following reasonable written notice.
Both parties agree to comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Where Rezlynx Group processes personal data on behalf of the Customer, it does so as a data processor acting on the Customer's instructions. The terms of our Data Processing Agreement (DPA) apply and are incorporated by reference into this Agreement.
For information on how Rezlynx Group processes personal data in its capacity as a data controller (e.g. for its own business purposes), please see our Privacy Notice.
All intellectual property rights in the Services, including software, documentation, algorithms, designs, and trade marks, remain the exclusive property of Rezlynx Group or its licensors.
The Customer retains ownership of all Data it inputs into the Services. The Customer grants Rezlynx Group a limited licence to use such Data solely for the purpose of providing the Services.
Rezlynx Group may use anonymised, aggregated data derived from Customer usage to improve its products and services, provided such data cannot be used to identify the Customer or any individual.
Each party agrees to keep confidential all Confidential Information of the other party and to use such information only for the purposes of performing its obligations under this Agreement. "Confidential Information" includes any business, technical, or financial information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or regulatory authority.
To the fullest extent permitted by law:
Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Either party may terminate this Agreement with notice as specified in the applicable Order Form (typically 30–90 days written notice prior to the renewal date).
Either party may terminate this Agreement with immediate effect if the other party:
Upon termination, the Customer's access to the Services will cease and Rezlynx Group will make available the Customer's Data for export for a period of 30 days, after which it will be securely deleted.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements, representations, and understandings.
Rezlynx Group may update these Terms and Conditions from time to time. We will notify Customers of material changes with at least 30 days' notice. Continued use of the Services after the effective date of changes constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Failure by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
If you have any questions about these Terms and Conditions, please contact our Legal team.
Email: legal@rezlynxreg.org
Post: Legal Team, Rezlynx Group Limited, UK